Support & Services

We’re with you, every step of the way

CareLynx isn’t just software — it’s a partnership.

From onboarding to training, clinical consulting to day-to-day support, we provide more than just a platform. We help your team feel confident using it.

Whether you’re setting up for the first time or scaling across multiple sites, our team ensures your transition is smooth, your staff are supported, and your care delivery stays strong.

Onboarding & Implementation

We know aged care providers are busy — so we’ve made onboarding as simple and stress-free as possible.

  • Guided onboarding with our implementation team

  • Pre-configured workflows and assessments

  • Data migration support (where applicable)

  • Minimal disruption to day-to-day operations

  • No complex setup or build needed

  • Go live in weeks, not months

"The platform was ready to go — we didn’t have to build anything ourselves. The onboarding team were responsive and helpful every step of the way."

Training & Knowledge Support

We don’t expect your team to learn a new system alone. Our approach is practical, hands-on, and designed to work with the realities of aged care rosters.

  • Role-based training for RNs, care staff, case managers, and managers

  • Online and in-person options available

  • Quick-reference guides, video walk-throughs, and live help

  • Ongoing upskilling through our Knowledge Navigator

Clinical Consultancy & Advisory

Want expert input beyond the software? Our team of experienced aged care nurses are available to support you with:

  • Clinical governance and risk reviews

  • Compliance advisory and audit preparation

  • Workflow optimisation

  • Remote care oversight

  • Help interpreting care data for decision-making

Customer Support

Need help? We’re here.

  • Dedicated support contact for all customers

  • Email and phone support

  • Response times that match the urgency of care

  • Optional on-site visits and regional support (by arrangement)

Looking for tailored support?

We work with providers of all shapes and sizes — from rural home care services to large multi-site facilities. Let’s talk about what support model works best for you.