Privacy Policy

CareLynx is committed to providing quality services to you and this policy outlines ongoing obligations to you in respect of how your Personal Information is managed with regards to the use of this website.

This Privacy Policy applies to the services offered by CareLynx Pty Ltd ACN 136 444 543 (“CareLynx”).

Statement of Commitment

As an Australian business, CareLynx is required to comply with the Privacy Act 1988 (Cth) (“the Act”) and the Australian Privacy Principles.  CareLynx takes its responsibility for handling personal information seriously.  This Privacy Policy explains how CareLynx may collect, use, disclose, store and otherwise handle personal information, including how you may access such information held by CareLynx.

Personal Information

Personal information is information about an identified individual, or an individual who is reasonably identifiable, whether the information is true or is recorded in a material form.  This can include names, addresses, dates of birth, bank account details, medical records and employment details.

Personal information is collected by CareLynx where necessary or related to one or more of its functions or activities. The types of personal information collected may depend on the type of services provided by CareLynx. CareLynx’s services include:

  • provision of the CareLynx Software Platform – web based platform and application;

  • training and support related to the provision of CareLynx software;

  • provision of consulting services;

  • provision of online support services; and

  • provision of support for self-assessment audits.

In providing the services, CareLynx may collect and be privy to personal information such as:

  • identifying information such as names, gender and dates of birth;

  • contact details such as phone numbers, addresses and email addresses;

  • employment and employee details;

  • government-issued identification (or identifiers contained in such) including drivers licences, Medicare cards, tax file numbers and health concession cards;

  • health service provider details such as membership numbers and AHPRA numbers;

  • sensitive information such as health conditions and medical records;

  • financial information such as billing information, bank account and credit card numbers;

  • transactional information; and

  • information about your usage of the CareLynx website, such as internet protocol (IP) addresses, web analytics data and any information you provide to CareLynx directly or indirectly through your use of the CareLynx website.

Consent

CareLynx recognises that individuals have a right to control how their personal information is collected and used.  Unless given consent to do otherwise, CareLynx will only collect and use personal information as set out below in this Privacy Policy.

This Privacy Policy applies to personal information regardless of the way in which CareLynx collects it, which may include:

  • when you access the CareLynx software;

  • when you engage CareLynx to undertake services, whether this is undertaken online or in person;

  • when using any service offered by CareLynx;

  • via mobile sites, applications, widgets and other mobile interactive features;

  • when you access the CareLynx website;

  • when you send CareLynx an e-mail, “contact us” message, request a demonstration through the CareLynx website or any other form of written enquiry;

  • when you telephone CareLynx to enquire about services;

  • when you make a booking with CareLynx;

  • when you provide feedback or participate in a survey, market research or other promotional activities which CareLynx (or one of its agents) conducts; or

  • when you sign up to receive marketing material.

Collecting Personal Information

CareLynx will only collect your personal information by lawful and fair means including directly from you or authorised third parties.

Personal information may be requested for a variety of reasons, including but not limited to; enabling CareLynx to provide a service or to update information presently held on file. You are not obliged to provide the requested information, however failure to do so may result in CareLynx being unable to provide services to you.

CareLynx may also collect information from third parties and public sources.

From time to time, CareLynx may collect unsolicited personal information.  Unsolicited personal information is personal information received by CareLynx without CareLynx requesting it.  If CareLynx receives unsolicited personal information, CareLynx will decide within a reasonable amount of time as to whether the personal information is necessary for the provision of the services or related functions.  If CareLynx believes the personal information is reasonably necessary, it will notify you of the collection and retention of the personal information and will be bound by the terms of this Privacy Policy.

Using and Disclosing your Personal Information

Personal information (including sensitive information, where applicable) may be used by CareLynx for any of the following primary purposes:

  • to render services and provide products;

  • to manage the ongoing relationship with you;

  • to perform functions and activities relating to the management and development of CareLynx services and the improvement of CareLynx business and operational processes and systems;

  • to invoice you and manage your payments;

  • to provide information about products, services and/or special offers;

  • to respond to a query or feedback;

  • to obtain opinions or comments about services;

  • to record statistical data for marketing analysis;

  • to promote and market all current and future CareLynx businesses, venues, products and services and to inform about the products and services of any of CareLynx’s commercial partners;

  • to assist with CareLynx’s internal business processes;

  • to conduct market research and/or to improve the product and service offerings of CareLynx;

  • for any other purposes that could be reasonably expected of CareLynx;

  • to enable CareLynx to comply with its obligations under law; and

  • to manage and resolve any legal matters, complaints or issues.

CareLynx may employ or contract other companies or service providers to assist in providing CareLynx’s services, including but not limited to; marketing, market research, mail-house services, hosting and product development services, analysis of client lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function(s) and cannot use that information for other purposes beyond those functions.

The third parties to which CareLynx may disclose personal information to includes:

  • related entities of CareLynx;

  • employees, contractors and agents CareLynx engages to provide products and/or perform services;

  • professional advisors such as legal professionals and accountants;

  • law enforcement bodies;

  • government agencies, if required by law; and

  • any other person for any other purposes that would be reasonably expected (including if required by law).

CareLynx may disclose limited personal information including web analytics data to services providers engaged by or acting on behalf of CareLynx to assist it in developing and implementing software and updates.

CareLynx does not sell personal information to third parties.

Storage and Security of Personal Information

CareLynx takes all reasonable steps to keep secure all personal information and prevent the unauthorised access, modification, disclosure, interference, misuse and loss of any personal information held by CareLynx.  

CareLynx has a variety of strategies and policies in place to protect the personal information it holds, including:

  • secure storage based in Australia via Google Cloud;

  • secure storage in locked areas for any hardcopy personal information;

  • system security with privileged and role specific access to personal information;

  • encryption for any personal information being transferred;

  • employee training on privacy and security of information, including confidentiality;

  • de-identification procedures;

  • contractual safeguards with the organisations to whom CareLynx are required to disclose the personal information for a permitted purpose; and

  • documented policies and procedures for information security.

CareLynx will only permit authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority.

CareLynx destroys or de-identifies personal information no longer needed by CareLynx, wherever possible.

Individual's Right of Access

CareLynx endeavours to ensure that personal information collected and used is current, accurate and complete.  You and other individuals have the right to review, amend or delete personal information that may be recorded on CareLynx’s database.

Information may be reviewed, amended or deleted by contacting CareLynx via email at CareLynx.

A request may be made to delete personal, and all reasonable steps to delete the information will be made, except where the information is required for legal reasons. Deletion of information may result in CareLynx being unable to sell products directly and/or provide certain services including after sales services.

To unsubscribe from the CareLynx email database or opt-out of communications, please contact CareLynx using the details below or using the opt-out facilities provided in the communication.

Problems, Queries or Complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by CareLynx to protect your personal information or privacy, please contact CareLynx on 1300 883 953 or via email at administration@carelynx.com.

CareLynx will investigate any complaints received in writing and take all reasonable steps to resolve them as soon as possible.

If you are not satisfied with the result of your complaint to CareLynx, you can refer your complaint to:

Office of the Australian Information Commissioner

Phone: 1300 363 992

Post: GPO Box 5288, Sydney NSW 2001

Online Form: www.oaic.gov.au (Privacy Complaint Form).

Updates

CareLynx reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations.  Any changes will take effect when they are made or posted on CareLynx’s website.